Kenya Power Pension Fund Wins East Africa Service of the Year Award 2026

The Fund has been recognized with the East Africa Service of the Year Award – Private (Large Enterprise) 2026 at the East Africa Quality Awards held in Kigali, Rwanda, on 2nd November 2026. This achievement is an important milestone for the Fund and affirms its continued commitment to service excellence, quality management and delivering value to its members.

Held under the theme “Promoting a Culture of Quality and Inspiring Excellence,” the East Africa Quality Awards recognize organizations that demonstrate excellence in applying quality standards, management practices and continuous improvement in their operations.

For the Fund, quality is central to how we fulfil our mandate of securing members’ retirement futures. It goes beyond meeting service expectations; it is reflected in the standards we uphold, the decisions we make and the value we deliver to our members throughout their retirement journey.

Our commitment to quality is demonstrated through four key areas:

Prudent Investment Management: Safeguarding and growing members’ retirement savings through sound investment decisions, disciplined investment management and a focus on long-term value.

Reliable Member Service: Providing accessible, responsive and dependable services that address members’ needs and support them at different stages of their retirement journey.

Strong Governance and Accountability: Upholding transparency, accountability and responsible decision-making in the management of the Fund, while safeguarding members’ interests.

Continuous Improvement: Consistently reviewing and enhancing our processes, services and member engagement channels to improve service delivery and make it easier for members to access the support they need.

This award reflects the trust our members place in the Fund and the collective commitment of our Board of Trustees and staff. We view this recognition not only as an achievement but also as a responsibility to uphold high standards, strengthen service delivery and continuously improve the member experience.

We remain committed to securing members’ retirement futures through prudent management, quality service and responsible stewardship. We extend our sincere appreciation to our members for their continued trust and confidence in the Fund; the Board of Trustees for its leadership and oversight; and our dedicated staff for their commitment and contribution to this achievement. This recognition belongs to all of us.